Tuesday, October 5, 2010

Service with a smile

I know I have been talking about my GO cutter a lot lately, but I do have to share just one more thing....I had a little problem with the value die that came with it...nothing drastic. I emailed Accuquilt and got a very prompt and nice response...to make my story short, they are replacing the die for me...no hassle, no problems....It is so nice to deal with a company that 1 - gets back to you promptly 2- doesn't give you the run around 3- understands what good service is!


Now for the quilt in the picture. I have to admit I made it about 3 years ago. I don't like to post without a picture and I don't have any good ones of my current projects. This was made for the "kids" room and my grand daughter uses it when she comes to visit. It is a very simple friendship star block with center blocks fussy cut to show the mermaids in the fabric (we live near the beach). Then to spice it up, I scattered appliqued hearts randomly on the quilt.

Don't forget the Fall into Fall Giveaway...click on the scarecrow on my sidebar.

11 comments:

Pat said...

AccuQuilt is a real breath of fresh air as far as customer support/service goes. The fact that I love my GO is one thing but that they are such a reputable company who stands behind their products makes me so happy to recommend them to all the quilters I know!

Kathy said...

Glad to hear there is still great customer service out there!

Grethe said...
This comment has been removed by the author.
Grethe said...

Nice quilt you have made there for your GD. I like the friendship star pattern,so may be one for my GD some time. Wise to make a quilt out of a traditional pattern for these younger ones!
I like reading your blog from time to time:-) Happy Quilting.

QuiltSue said...

I too had a problem at one point, emailed them, got an answer in hours and they replaced the die for me withing days. Brilliant service.

Stormy Days said...

I haven't had to call customer support yet, but I've heard such wonderful things. I wish all companies could do this.

Sand and Sunshine said...

How nice that they took care of it for you.

~Lavender Dreamer~ said...

Very nice! I love it! ♥

Micki said...

I have dealt with Carolyn at AccuQuilt and she has been so nice. They really do have wonderful customer service!
Micki

Karin said...

From all I hear & read, eventually, I'm gonna have to break down & get me one of those GO! puppies! Glad they took care of the issue so quickly!

Cynthia L. said...

The first quilt I ever made sits at the end of the sofa in my den. It is the one that gets grabbed when someone is chilly or needs some extra "love". I think your quilt is lovely and I am sure it is well loved.